SPORTSBETTING HELP

Contact Us:

Looking for sportsbook help?
Email: [email protected]. Our staff can always be reached by email.
Please contact us with any queries you have.

Frequently Asked Questions:

My Account

Clicking the link to verify my account but still can't log in.

If you have obtained your verification e-mail and it's gone into your junk box, you'll need to move it into your inbox before the activation link will work. Please move the e-mail to your inbox and then click the activation link, and then log in.

Where can I find the username and password to log in?

After you've finished verifying your e-mail address, you'll receive an e-mail which contains your username and password. If you can't find this e-mail in your inbox, please check your junk mail folder.

Lost my password;how can I get it back?

If you've forgotten your password, you will be able to retrieve it by using the 'Forgot Your Details' link at the top of every page. Simply enter your username and then we'll send out an e-mail with your password. The e-mail will be sent out to the e-mail address associated with the SportsBetting.eu account.

Can't log into my account. Why?

If you're having trouble accessing your account, first double-check that you are using the right account number and password. On your internet browser, delete all temporary internet files and clear the cache memory. SportsBetting.eu's website is compatible with Internet Explorer and Firefox. If you're using a different browser, you may encounter some issues. If these tips haven't fixed your problem, please contact our Account Management team via e-mail.

How can I update my personal info online?

In order to change your personal information please email a copy of your photographic identification and a utility bill to [email protected] Be sure to include your account number and provide detail on what information you need to update.

Where can I find my account balance?

To find your account balance, simply log into your account and click the down arrow next to your name at the top right-hand side of the page. There you will also be able to find your "Pending Wagers" as well and your "Freeplay Balance".

Deposit

How come my credit card deposit was declined?

There are a number of reasons why a credit card transaction can be declined. Many times, the bank you are using may not authorize international transactions. All you need to do is give them a call and ask them to open up your card for international transactions. Also, you can try any of the other reliable deposit methods.

If I deposit with a credit card, what documents do you need before I request a payout?

In order for us to verify your identity, the follow requirements must be met. We'll need a copy of your photographic ID, copies of the front and back of any credit cards you've used on your account and a utility bill or bank statement that can confirm your address. For the fastest way to get these to us, send an e-mail with the scanned documents in the body. Alternately, you can also send a fax.

How can I raise my deposit limit?

If you'd like to increase your deposit limits, send the following documentation to confirm your identity. We'll need a copy of your photographic ID, copies of the front and back of any credit cards you've used on your account and a utility bill or bank statement that can confirm your address. For the fastest way to get these to us, send an e-mail with the scanned documents in the body. Alternately, you can also send a fax. Once all of the documents have been reviewed we will happily upgrade your account and raise the deposit limits.

How can I make a deposit?

We have a few quick and easy ways to fund your account. Methods such as Visa, Mastercard, Skrill, Neteller, Instadebit and others. Please visit the online cashier section for details.

How can I make a deposit?

We have a few quick and easy ways to fund your account. Methods such as Visa, Mastercard, Skrill, Neteller, Instadebit and others. Please visit the online cashier section for details.

Payouts

What payout options do you offer?

Click here to see a list of your payout options.

How can I request a payout?

To request a payout, visit the Cashier page and click on the “Payout” button. Next, enter the amount you would like to withdraw, in addition to the method. It’s important to note that payout requests are processed Monday through Friday, between the hours of 9:00 a.m. (ET) and 1:00 p.m. (ET).

When do you process payouts?

Payout request e-mails will be processed Monday through Friday between the hours of 9:00 a.m. ET and 1:00 p.m. ET, excluding holidays.

Does Sportsbetting.eu offer a free payout?

Yes. Every 30 days players are eligible for a $50.00 discount on the payout method of their choice. In order to take advantage of the discount, the payout request must be made on a Friday. While making the payout request, the player must specify that he/she is taking advantage of the $50.00 discount.

Poker

Can I play poker with other players for real money?

Absolutely. That's just one of the many great benefits of being a SportsBetting.eu player. Simply download the poker client download, sign in, pick your poker name and start winning today!

How do I use promo bucks or POP points for poker?

You'll be able to redeem your promo bucks or POP points in specific tournaments. It is easy to recognize these tournaments because the buy-in will say either "Promo$" or "POP" points.

Rake

No rake is taken before the flop in Hold'em and Omaha and no rake will be taken from uncalled pots.

Rake is only taken from money that has been matched by at least one player in the pot i.e. if one player raises $60 and another makes an all-in call with $20, rake will only be taken from the $40 that is matched by both players.

The "Rake" is the percentage of the pot that goes to the house. SportsBetting.eu uses a fixed schedule for its rake, based on the table limit and number of seats.


Pot Limit and No Limit Tables (Hold’em and Omaha)

Stakes: $0.01/$0.02 to $0.03/$0.06:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $0.25
4-max and larger $0.01 per $0.18 $0.50


Stakes: $0.05/$0.10:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $0.50
4-max and larger $0.01 per $0.18 $1


Stakes: $0.10/$0.25 to $0.25/$0.50:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $1
4-max and larger $0.01 per $0.18 $2


Stakes: $0.50/$1 and larger:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $1.5
4-max and larger $0.01 per $0.18 $3


Limit Tables (Hold’em and Omaha)

Stakes: $0.02/$0.04 to $0.10/$0.20:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $0.25
4-max and larger $0.01 per $0.18 $0.50


Stakes: $0.25/$0.50 to $1.50/$3:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $0.50
4-max and larger $0.01 per $0.18 $1


Stakes: $2/$4 to $3/6:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $1
4-max and larger $0.01 per $0.18 $2


Stakes: $4/$8 and larger:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $1.5
4-max and larger $0.01 per $0.18 $3

* This rake schedule will be in effect from 10 August 2014.


SportsBetting.eu reserves the right to change this rake structure at any time.

How can I transfer funds from my sports account to my poker account?

Once you've logged into the poker client, you'll see two options at the bottom left-hand side of the lobby: "Transfer To Sports" and "Transfer From Sports". These two options will allow you to transfer money between your poker and sportsbook accounts. Once you have made the transfer, remember to click the refresh button to see your updated balance.

Why have I not received my tournament winnings yet?

All players are paid their tournament winnings once the entire tournament is complete. If the tournament has completely finished and you still have yet to receive your winnings, please contact Account Management with the tournament details.

Sportsbook

Is it legal to bet on sports?

It is legal to bet on sports but it depends on your location. SportsBetting.eu is a sportsbook that is located offshore. It's your responsibility, as the player, to check-in with your local government to ensure that it is legal to place online betting.

Do I have to pay taxes on my winnings?

The answer to that question depends on the jurisdiction where you live. It is the player's responsibility to double-check on the rules with their local government to ensure that all rules and regulations are being followed properly.

What sports can I bet on?

SportsBetting.eu offers a wide variety of sports to choose from including football, baseball, basketball, hockey, tennis, golf, soccer, racing, entertainment andpolitical props, and many more.

What is the spread?

The point spread is the number of points a team is expected to win or lose by. To give an example, let's say a team is a three-point favorite. The spread will be listed as 'Team -2.5'. If you bet on the favorite, they must win by three or more to cover the bet but if you bet on the underdog and the spread is +2.5, then the underdog must lose by two points or less to cover the bet.

What is vigorish or juice?

The vigorish, also known as the juice, is a fee or commission that is paid to the sportsbook for placing your bet. Vigorish can also be referred to as vig or chalk, and is usually 10 percent.

What types of bets are available?

SportsBetting.eu features a huge selection of bet types ranging from propositional bets, to money lines to spreads, to totals, to parlays and teams, to many more. Check out the wager types section to see the vast selection that you can choose from.

What age must I be to wager in the sportsbook?

All bettors must be at least the age of 18-years-old to place a bet in the sportsbook.

Can you delete a wager that was made by mistake?

Please be very diligent when placing your wagers online as all bets placed are final.

Casino

Is it legal to bet in the casino?

It is legal to bet in our casinos but it depends on your location. SportsBetting.eu is a casino that is located offshore. It's your responsibility, as the player, to check-in with your local government to ensure that it is legal to place online betting.

Do I have to pay taxes on my winnings?

Once again, the answer to that question depends on the jurisdiction where you live. It is the player's responsibility to double-check on the rules with their local government to ensure that all rules and regulations are being followed properly.

What age must I be to wager in the casino?

All bettors must be at least the age of 18-years-old to place a bet in the casino.

What types of games are there in the casino?

In our casino, you'll find a huge selection of games such as blackjack, slots, Caribbean Stud Poker, Caribbean Hold 'Em poker, video poker, craps, baccarat, roulette, keno, bingo and many more.

Does the casino offer any bonuses or promotions?

Our casino offers plenty of promotions and bonuses. Please check the Casino Bonus section to learn all about the match bonuses, slot bonuses, high-roller bonuses, Guaranteed Tournaments freerolls and many more.

What is a progressive jackpot?

The progressive jackpot is a jackpot that sees its value grow with each and every bet. A small percentage is taken from every bet made by the players and added to a pot that continues to grow. These pots often grow into the millions before a lucky winner cashes in.